The Customer will be able to demand the substitution of the product ordered with an other product of equal or advanced amount (in such case, through integration of the price) sending within and not beyond 7 work days from the reception of the goods, an e-mail with the indication of the goods to replace.Relative expenses to the shipping carried out for the substitution or good change are ALWAYS responsibility of Customer (see "shipping costs"). The instructions to effect sales returns, will be sent by mail, in which will be indicated also the sales returns' permission code. The sales returns must reach by our seat before and no later 10 days from the receipt of order. We'll not withdrow parcels without the sales returns' permission. The Customer must return the purchased items in perfect condition: refunds cannot be issued if items show signs of wear/damage or have missing labels. Purchased goods have to be undivided and return in the original packaging, complete in all its parts, included packaging, (in every case you have to avoid the apposition of labels or scotch-tape directly on original packaging of product). If the Customer does not respect these rules, we can't accept the exchange of items.